Eng. Ayman Fares, Equipment Deputy Sector Head
Location: Egypt
Concord Engineering & Contracting
Concord Engineering & Contracting was established 35 years ago in the Egyptian market, initially specializing in micro-tunneling. Over the years, the company has significantly expanded its scope and became recognized as one of Egypt's leading construction companies.
With a policy based on full commitment to achieving smooth and on-time completion of projects, Concord gained high credibility in the Egyptian market. Today, they handle a substantial volume of work, with over 70 diverse projects from infrastructure, roads, and bridges to tunnels and transportation projects, including the fourth subway line, the high-speed train, and the electric train.
To achieve their ambitious goals, Concord sought a reliable equipment partner that shared their commitment to excellence. Engineer Ayman Fares, Equipment Deputy Sector Head at Concord, highlights how Komatsu emerged as the ideal partner in driving the successful completion of the company’s high-profile projects.
Komatsu and Concord Engineering & Contracting, A 15-year collaboration Built on Trust
Concord has been dealing with Komatsu and its distributor, Egyptian International Motors (EIM), for more than 15 years. This long-standing collaboration has thrived due to several key factors. Engineer Ayman elaborates on the reasons behind the continuity and success of this enduring partnership.
He stresses that “Komatsu and EIM are always there for their customers.” On one hand, what they experience from Komatsu regarding the availability of spare parts, along with professional engineers and technicians for maintenance and repairs, ensures near-zero equipment downtime.
“Komatsu's reliability makes it Concord's preferred choice in Egypt's construction equipment market. While the industry has seen the rise and fall of various agencies over the years, Komatsu has established itself as a highly reliable equipment provider”
Komatsu: Transforming Customers' Visions into Realities
Komatsu has consistently integrated automation into its strategic vision, further enriching its portfolio with innovative digital solutions that redefine the future of construction sites.
Concord, aspiring to revolutionize the construction industry in Egypt through digitization, found powerful support from Komatsu. Engineer Ayman recounts how Komatsu was instrumental in this transformation. "Komatsu brought over a team of application developers from Japan who worked on developing an initial digital solution focused on streamlining maintenance processes,” he explains. According to him, this initiative perfectly aligns with their strategic vision for digital transformation.
Guiding Customers Every Step of The Journey
Komatsu’s trustworthy agent Egyptian International Motors (EIM) always delivers on what Concord is looking for a supplier partner. “They have been more than just a supplier but a reliable business partner,” one who supports them through the entire customer journey from the early stages of customer interaction through to post-purchase.
The equipment selection stage is particularly critical for both Concord and EIM, after all, the right equipment is fundamental to the success of any project. While customers have a clear understanding of their requirements, it is up to the suppliers to assist during this phase and offer better alternatives when possible.
Eng. Ayman highlights EIM's excellence in this regard. “We are consistently impressed by EIM's ability to propose superior equipment choices beyond our initial requests,” he emphasizes. Beyond this, he also stresses how exceptional EIM’s after-sales support is.
According to him, EIM has shown a perfect level of responsiveness in everything from submitting tenders, providing the required technical specifications, responding to breakdowns, and supplying spare parts, which is precisely what they need.
Particularly, he highlights EIM's team's professionalism in support both during and after the sales process. As he elaborated, “EIM team constantly follows up with us not only after purchase but from the moment we express interest in a machine, all the way through the purchase, and are incredibly responsive when we need support after the sale. This level of commitment to customer care is extremely valuable to our operations."
"Creating value together" is not merely a promise from Komatsu and its agents; it is a genuine commitment to every valued customer.
Komatsu: Japanese-Quality Machinery Designed to Drive Maximum Productivity
Engineer Ayman highlights the critical role of two factors in maximizing operational efficiency and productivity: the availability of spare parts and reliable maintenance. These two elements are the key to minimizing machine downtime, allowing projects to proceed according to plan.
He explains that “Efficient handling of breakdowns and prompt provision of spare parts, combined with high-quality equipment, enhance continuity and significantly maximize machine uptime.”
What he greatly appreciates is how Komatsu's maintenance teams actively seek out solutions, even escalating matters to the head office when necessary. He sees this proactive approach as the core of Komatsu’s commitment to customer satisfaction, a promise Engineer Ayman feels is consistently upheld by EIM, Komatsu's trusted agent in Egypt.
“After purchase, we experience a genuine sense of care from Komatsu towards their equipment. It is not merely a company that sells machinery and disappears; Komatsu truly cares about the ongoing performance and well-being of the equipment it sells.”
